Privacy Policy
Last updated: January 2026
Canberra Home Loan Broker ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or enquiry form on our website
- Request information about our services
- Subscribe to our newsletter or updates
- Communicate with us via phone, email, or other means
The personal information we collect may include:
- Name and contact details (email address, phone number)
- Property and loan-related information you provide
- Communication preferences
- Any other information you choose to provide
2. How We Use Your Information
We use the information we collect to:
- Connect you with qualified mortgage brokers in our network
- Respond to your enquiries and provide customer support
- Send you relevant information about home loan services
- Improve our website and services
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your personal information with:
- Partner Brokers: We share your enquiry details with mortgage brokers in our network to facilitate the services you have requested. These brokers are required to maintain their own privacy policies and comply with Australian privacy laws.
- Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., hosting providers, analytics services).
- Legal Requirements: When required by law, court order, or governmental regulation.
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our website
- Marketing cookies: Used to deliver relevant advertisements (if applicable)
You can control cookie settings through your browser preferences.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: loans@canberrahomeloanbroker.com.au
- Phone: 02 6422 6227